FAQs

Most in-stock orders are usually processed within 1-3 business days. Delivery timing depends on your destination and the shipping method selected at checkout.

Once your order ships, we will email tracking details so you can follow it from dispatch to delivery.

Ashuku ships to many regions. Available destinations, shipping methods, and rates are shown at checkout. If your location is not available, email info@ashuku.com and we will help.

Free standard shipping is available on qualifying orders over £50. Final shipping rates and eligibility are shown at checkout before you pay.

Once your order is dispatched, you will receive an email with your tracking link. If you cannot find it, please check your spam or promotions folder, then email info@ashuku.com.

Returned items should be unworn, unwashed, and sent back in their original condition with tags attached. Please review the full refund policy for any exclusions before sending a return.

Return postage is usually the customer's responsibility unless the item arrived faulty or incorrect. If you are unsure, email info@ashuku.com before sending anything back.

Email info@ashuku.com with your order number, the item name, and the reason for the return. If needed, include photos so we can help you faster with the next steps.

Approved refunds are sent back to your original payment method. After processing, banks can take several business days to show the refund in your account.

If you need to make a change, email info@ashuku.com as soon as possible. Once an order has been processed or shipped, change and cancellation options may be limited.

Enter your code during checkout and click apply. Your order summary will update automatically if the code is valid for the items in your cart.

Common reasons include an expired code, a minimum spend that has not been met, excluded products, or a code that cannot be combined with another offer.

Double-check the spelling and try again. If it still does not work, email info@ashuku.com and we will take a look.

Most offers cannot be combined unless the promotion specifically says otherwise. If you are unsure which code gives you the best value, contact us before placing your order.

Each product page includes a size guide to help you compare measurements before ordering. Because some cuts fit differently by style, always check the product details and size chart for the item you are buying.

If you are between sizes, choose based on your preferred fit. For a more relaxed fit, size up. For a closer fit, compare the measurements carefully before ordering.

Yes. Email info@ashuku.com with the product name and your usual fit preferences, and we will help guide you.

Ashuku creates anime-inspired activewear and statement pieces designed for training, rest days, and everyday wear.

Email info@ashuku.com for sizing help, order support, or general questions. If you do not see our reply, please check your spam or promotions folder.

Always check the care label inside the item first. In general, cooler washes and gentle drying help preserve colour, print quality, and fabric performance for longer.

Check the product description, size guide, variant details, and current shipping or returns information. If anything still feels unclear, email info@ashuku.com before placing the order.